Returns and Cancellation Policy
At Vovara Brisbane, we prioritize your satisfaction. If you are not fully satisfied with your purchase, you have the right to return your order within 30 days of receipt without providing a reason.
To be eligible for a refund, you must return the items and ensure that you follow our return process below.
Return Process
- Return Costs: The cost of returning your item from your home to our online store is your responsibility. Shipping fees depend on the size and weight of the package and your chosen carrier.
- Return Conditions: Refunds will only be processed if the product is returned in perfect, unused condition.
- How to Initiate a Return: To exercise your right of return, please contact us at info@vovara-brisbane.com.
- Refund Timeline: Once we receive your return in its original condition, we will process your refund within 30 days of your return notification.
Important Information
- The address provided on your parcel is not the return address. Please ensure you contact us for the correct return instructions.
- Cancellations: Unfortunately, cancellations are not possible if your order is already being processed. Please note that orders are typically prepared for shipment within 10 minutes of being placed.
Questions?
If you have further questions about our return process, visit our FAQ page or contact our customer support team at the email above.
