Frequently Asked Questions
What is the delivery time for my order?
Delivery times typically range between 6 and 14 business days.
What should I do if I haven’t received my order yet?
If your order has not arrived within 14 business days, please contact us at info@vovara-brisbane.com. We will investigate the issue and provide a solution promptly.
How do I exchange or return my order?
To arrange an exchange or return, please contact our customer service team at info@vovara-brisbane.com. Include the following details:
- Your full name
- The order number (e.g., #000000) from your confirmation email
- The reason for the return or exchange
We will provide you with the return address and instructions for sending the product back via your chosen courier.
What are the return costs?
Return shipping costs are your responsibility. The cost will vary depending on the carrier you choose. Please refer to the website of your selected courier for pricing information.
What are the return conditions?
The return period is 30 days from the date you receive your item. Products must be returned in their original condition to be eligible for a refund or exchange. For more details, please refer to our Return Policy.
What should I do if I haven’t received a confirmation email for my order?
If you have not received a confirmation email, please contact us at info@vovara-brisbane.com. Provide your full name and email address, and we will assist you in resolving the issue.
Can I cancel my order?
If you need to cancel your order, email us at info@vovara-brisbane.com as soon as possible with:
- Your full name
- The order number (e.g., #000000) from your confirmation email
- The reason for cancellation
Please note: Orders are usually prepared for shipment within 10 minutes of being placed. Cancellation is no longer possible if the order has already been processed.
